Secure, Online Access to Your Medical Chart

Using the Mercy MyChart, patients can see lab results, medication lists, make appointments, email providers and much more – all online, any time of the day or night!

Click here to access your online medical chart.

mercy my chart

For any questions or concerns regarding your MyChart account, please contact the help desk at 833-364-7938.






  • Blue Cross Prudent Buyer PPO
  • Blue Shield of California PPO
  • Choice Care Network
  • First Health Network
  • Great West
  • Hometown Health Plan PPO
  • Interplan Network
  • Kaiser (for urgent care only)
  • Medicare
  • Multiplan
  • Preferred Health Care Network
  • Tricare
  • UnitedHealthcare
  • Universal Healthcare Network
  • Aetna
  • Cigna

If you don't see your insurance carrier listed here, please check with your insurance company, as they may be utilizing one of our contracts listed above.


Payment is required for all services provided at the time they are given. This includes co-payments, outstanding balances, and deductibles. For all un-insured patients we offer a 20% discount when services are paid in full at the time they are rendered.  We are not able to send a bill for services or co-pays.  We will NOT advise you of the cost for services prior to them being provided.  The staff may provide an estimate of costs, but this is NOT binding.  In some cases you may be given the opportunity to purchase prescribed medication, or duplicate copies of any x-rays taken in our office.  We will not bill these items to any insurance policy and you will be required to pay for them at the time of service. Any laboratory tests or x-rays done at your visit may be sent to an outside laboratory/radiologist.  You will receive a separate bill from that service provider who may not be contracted with your insurance company.  We do not accept returns of any medical equipment provided to you.  We will assess a $20 fee if you fail to cancel any appointment, a $25 fee for any returned check, and finance charges on all unpaid balances >90 days old.  We must be notified of any dispute within 90 days from the date services are rendered.

If your insurance company is NOT contracted with our physicians, we will collect a $100.00 as a deposit towards the total cost of your visit prior to any services being provided.  All other out of pocket expenses must be satisfied at the conclusion of your visit.  We will submit a total claim to your insurance carrier, if you have provided us with all information regarding your policy including a copy of your most current insurance card.  Please remember that the financial obligation for treatment is between you and this office and your insurance policy is a contract between you and your insurance company.  Please familiarize yourself with your policy benefits, as not all services are covered in all contracts.  We will NOT advise you whether or not services will be covered by your policy.  We DO NOT accept MEDI-CAL or TRAVELERS (FOREIGN) insurance plans.  It is your responsibility, as a patient and member of your insurance company, to follow the guidelines set forth by your policy. This includes, but is not limited to, obtaining necessary referrals and authorizations for service prior to being seen by Truckee Tahoe Medical Group, and notifying the office staff of any pertinent information about your policy that could affect payment of your claims.  As a courtesy, we will send you a statement after your insurance has adjudicated your claim.  We must be notified of any dispute within 90 days from the date services are rendered.



Please contact our HR manager Jane Morrill for current employment opportunities at Or call 530-581-8864 option #5  


Mail payments to PO Box 68, Truckee, CA 96160

For billing inquiries call 800-972-8401 or email


Medical Staff Members at Tahoe Forest Hospital

Membership:  American Academy of Family Physicians


Frequently Asked Questions